StarSmilez FAQ

Products FAQ

We can only accept returns for products purchased on StarSmilez.com. Please contact the retailer where you purchased the product for information on their return policy.

Category: Products FAQ
  • Dr Chris James says:

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  • Yes we accept purchase orders from state and federal government organizations including schools and public health offices. You can email your PO to smilecare@starsmilez.com or sent it by fax to 352.332.1828

    Category: Products FAQ

    Please visit our Returns and Exchanges page for details.

    Category: Products FAQ

    The Community extends the scope of our products with educational content and resources embedded in the oral health community to assist oral health educators with their messaging and teaching strategies. Parents can also benefit from the community when searching for dental services and training in their local area.

    Category: Products FAQ

    We guarantee our products to be free from material defect upon arrival to you. We strive to create the very best products possible at a price point that is reasonable. Because many of our items are used frequently and sometimes handled multiple times per day it is impossible for us to have a longer term warranty period.

    Category: Products FAQ

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    Once your order ships, you will receive an email, sent to the email address you entered when you placed your order. If you are concerned about the status of your order please contact us to inquire about your order status. Please include your order number in your message.

    Category: Products FAQ
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  • Anonymous says:
    Your comment is awaiting moderation. This is a preview; your comment will be visible after it has been approved.
    Hello, Can you please advise when order # 17529 will ship? Will I receive a tracking # ? Thank you so much! Jill
  • Edward Leyvas says:
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    Can you please check order #17525. I don’t have the shipping information. When will it arrive? Thank you.
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