Frequently Asked Questions

What is the difference between a Large StarSmilez® and Small StarSmilez® Personality?
What do I do if I need a repair or replacement?
Which one is best for group instruction?
How do I use the Velcro® closure?
How do I use the tongue in my Large StarSmilez® Personality?
Can I wash my StarSmilez® educational toy?
Are StarSmilez® made for children or dental professionals?
Where can I purchase a StarSmilez®?
I really love my new oral health assistant, but how do I use it?
Are you producing new personalities and, if so, how can I be notified when they are available?
How do I return a new product?
Is the dental model flossible?
Do you provide brushing guidelines?
Can your products help me build my practice?
My patients may think this idea is as crazy as I do. What if they laugh at me?

What is the difference between a Large StarSmilez® & Small StarSmilez® Personality?

A Large StarSmilez® educational toy is equipped with a fully flossible dental model that is twice the size of a life-sized model. These educational toys also are puppets that include a hole for a hand to manipulate the mouth. Large StarSmilez® range in size from 25 to 15 inches tall and come with an oversized demonstration toothbrush. The squirt bottle feature releases water from the mouth in a stream to entertain audiences or can be used to demonstrate suction use if the bottle is squeezed softly. Large StarSmilez® have served the dental industry for over a decade and are time-tested tools for high impact oral health discussions.

A Small StarSmilez® educational plush toy is equipped with a dental model that is half the size of an actual mouth and has four flossible locations: two on the top and two on the bottom. These plush educational toys are too small to be puppets, but they are nevertheless helpful in teaching kids good oral health habits. To make them extra fun for toddlers and preschoolers, the Small StarSmilez® early learning toys come with a children's toothbrush and a demonstration toothbrush, which helps the health educator or health professional provide kids with tooth brushing recommendations. Their compact size is perfect for kids to use and they can be easily passed around during group presentations or in-office demonstrations, making them an ideal teaching tool. Compelling and motivational, the Small StarSmilez® educational toys make great brushing and flossing companions for children.

What do I do if I need a repair or replacement?

StarSmilez®, as the successor to both the Zoo Animal Teaching Aids® and Plak Posse Palz® product lines, fully supports the customers of all three lines which have served the dental industry for almost two decades. If you own an older model that has an issue with the dental model, it is possible that your dental model can be replaced for a fee. Please contact us at Smilecare@StarSmilez.com and we will do our best to meet your needs.

Which one is best for group instruction?

A Large StarSmilez® educational toy has a greater impact due to its size and interactive design. Used as a puppet, it is both animated and memorable. A Large StarSmilez® educational toy is equipped with a fully flossible dental model that is twice the size of a life-sized model. You should consider a family pack, which includes both large and small educational toys, which can be used to further enhance your "good oral health habits" presentation. Using a Large StarSmilez® plush toy to illustrate your oral health message has a significant impact because you can teach parents, toddlers, preschoolers and audience members of any age how to brush and floss properly. The smaller StarSmilez® educational toys can be distributed to your audience so that they can reinforce their learning by performing tooth brushing and flossing exercises on their toys.

How do I use the Velcro® closure?

Use it to hold the oversized, fun toothbrush, store the tongue, or hold any other instrument that is relevant to your discussion about promoting dental hygiene and proper dental care.

How do I use the tongue in my Large StarSmilez® Personality?

The tongue, originally located in the Velcro® closure, has two-sided pressure-sensitive Velcro® attached to it. Attach the pressure-sensitive side to the lower palate of the dental model to position the tongue inside the mouth. It can be removed at will depending on the nature of your oral health discussion.

Can I wash my StarSmilez® educational toy?

All our oral health educational plush toys can be surface cleaned with a mild soap or cleaner and water. We do not recommend full submersion or washing machine use as this could damage the dental model as well as the filling inside the body.

Are StarSmilez® made for children or dental professionals?

We have served the dental profession for over two decades and our product designs continue to benefit from this long and successful relationship with dental and health professionals worldwide. Parents and children, as well as educators, now use our oral health teaching tools daily as they are affordable teaching assistants that adults can use to help kids develop good oral health habits, such as proper brushing and flossing techniques. StarSmilez® should not be used by children under the age of 3 without adult supervision.

Where can I purchase a StarSmilez®?

StarSmilez® are available through most dental industry distributors within the U.S., as well as internationally. You also can purchase products directly on this website. If you need to find a distributor in your area, please contact us at SmileCare@StarSmilez.com.

I really love my new oral health assistant, but how do I use it?

StarSmilez® plush educational toys are designed to assist health professionals, educators and parents during any oral health discussion because they visually captivate children and engage them as they learn good oral health habits, including brushing and flossing. Visit our blog for ideas and content to support your strategy and message delivery. www.StarSmilez.com/blog

Examples of StarSmilez® for office use:

  • Use the water squirter to demonstrate suction use (Mr. Thirsty)
  • Use a Larger StarSmilez® puppet for a dental chair etiquette demonstration
  • Show kids how to "open wide" when visiting the dentist
  • Teach kids and parents brushing and flossing techniques
  • Employ a StarSmilez® toy to break the ice if a child is nervous
  • Make young patient consults clear and memorable
  • Give away StarSmilez® products as prizes for weekly or monthly "no cavity" drawings

Using StarSmilez® for group demonstrations:

  • Get kids' attention by using the squirt bottle as a water gun
  • Tell stories of tooth brushing success and failure
  • Organize a flossing demonstration with children as teeth and a jump rope as floss
  • Use Large StarSmilez® educational puppets to demonstrate proper brushing angles and locations
  • Give StarSmilez® products as gifts for kids or schools you visit to serve as a reminder of your presentation and of the importance of good oral hygiene

Are you producing new personalities and, if so, how can I be notified when they are available?

We continue to develop new plush educational toys and puppets, educational tools and other products, and we continually improve our existing ones. Join our mailing list and we will communicate new product releases to you.

How do I return a new product?

We strive to provide the best products, but if for some reason you are unhappy with your purchase, please return it within 30 days for a full refund of the merchandise cost or we can exchange the product for you. Please complete and submit our RMA form and we will contact you with RMA instructions to best meet your needs

Is the dental model flossible?

Large StarSmilez® are fully flossible with inter-proximal spaces, contacts, and gingival crevasses. Small StarSmilez® have 4 flossible locations, two on top and two on the bottom jaw.

Do you provide brushing guidelines?

Our purpose is to improve the lives of others as advocates for great oral health. We keep our brushing guidelines intentionally broad in order to meet the needs of our diverse audiences.

We offer the following strategy to all our customers and their audiences:

  • Eat Healthy
  • Brush your teeth at least twice a day
  • Visit your dentist twice a year
  • Ask your dentist or hygienist about flossing
  • Show those StarSmilez®!

We welcome your suggestions! Please let us know if you have other brushing, flossing, or general oral health guidelines that you would like to see here.

Can your products help me build my practice?

The key to effective marketing efforts is being memorable, and that is precisely what our products do best. Use StarSmilez® to strengthen your presentation and then leave a Small StarSmilez® in the classroom where you are speaking. The teacher, students, and parents will be reminded of you and your presentation throughout the year.

My patients may think this idea is as crazy as I do. What if they laugh at me?

Here is a direct quote from a dental patient after her daughter’s office visit: “My daughter has struggled with fear of dentists since the beginning. We were all surprised at the ease this product instilled in her and how smoothly our dental visit went after a short interaction. Thanks so much!”

They may laugh and that is a positive response. Your commitment to innovative education strengthens your reputation and we all know, satisfied patients are the best referral source.